FAQs
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the support: support@herpurity.com.au
If you need to make changes to your order, please contact support at: support@herpurity.com.au
What countries do you ship to?
Currently, we ship to a variety of countries depending on the product. More information can be found during the purchasing process.
For shipping outside of these countries, please reach out to our support through our email: support@herpurity.com.au.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented during the purchasing process. You can find them when choosing a delivery method before confirming your order.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
Additionally offer support for Paypal, Apple Pay, and Google Pay. **Does Shopify include it within their system of payment for my store?**
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: AUD
If your credit or debit card uses another currency, then you will be charged according to your country's currency depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3 or 4 times payment option?
Users who have a PayPal account may be eligible to receive installment payment options. Terms and conditions to be checked with Paypal
3. Shipping
Where do you ship?
Currently, we ship to a variety of countries depending on the product. More information can be found during the purchasing process.
For shipping outside of these countries, please reach out to our support through our support at: support@herpurity.com.au
Do you offer fast shipping?
Our suppliers only use standard shipping to keep the shipping cost down.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Customers can add their phone number or email to receive order status notifications.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay customs taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer to the website of the delivery partner handling your delivery.
4. Returns
Do you accept returns?
Product-specific returns policies may apply. Check out the product page at the end of the purchase process for more information.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
To ask for accept returns, please contact our support using our email channel: support@herpurity.com.au
Can I exchange an item?
Product-specific exchange-returns policies may apply. Check out the product page at the end of the purchase process for more information.
To ask for an exchange item, please contact our support using our email channel: support@herpurity.com.au
Are returns free?
Returns free Product-specific policies may apply.
To ask for a returns free, please contact our support using our email channel: support@herpurity.com.au
How long does it take to process a return?
Return process time may vary according to each supplier. Check out the product page at the end of the purchase process for more information.
To ask for the return process time, please contact our support using our email channel: support@herpurity.com.au.
Do you have physical stores?
Currently, our store is strictly online.
Is there a warranty?
Warranty may vary according to each supplier. Check out the product page at the end of the purchase process for more information.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed at support@herpurity.com.au
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the support: support@herpurity.com.au
If you need to make changes to your order, please contact support at: support@herpurity.com.au
What countries do you ship to?
Currently, we ship to a variety of countries depending on the product. More information can be found during the purchasing process.
For shipping outside of these countries, please reach out to our support through our email: support@herpurity.com.au.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented during the purchasing process. You can find them when choosing a delivery method before confirming your order.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
Additionally offer support for Paypal, Apple Pay, and Google Pay. **Does Shopify include it within their system of payment for my store?**
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: AUD
If your credit or debit card uses another currency, then you will be charged according to your country's currency depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3 or 4 times payment option?
Users who have a PayPal account may be eligible to receive installment payment options. Terms and conditions to be checked with Paypal
3. Shipping
Where do you ship?
Currently, we ship to a variety of countries depending on the product. More information can be found during the purchasing process.
For shipping outside of these countries, please reach out to our support through our support at: support@herpurity.com.au
Do you offer fast shipping?
Our suppliers only use standard shipping to keep the shipping cost down.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Customers can add their phone number or email to receive order status notifications.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay customs taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer to the website of the delivery partner handling your delivery.
4. Returns
Do you accept returns?
Product-specific returns policies may apply. Check out the product page at the end of the purchase process for more information.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
To ask for accept returns, please contact our support using our email channel: support@herpurity.com.au
Can I exchange an item?
Product-specific exchange-returns policies may apply. Check out the product page at the end of the purchase process for more information.
To ask for an exchange item, please contact our support using our email channel: support@herpurity.com.au
Are returns free?
Returns free Product-specific policies may apply.
To ask for a returns free, please contact our support using our email channel: support@herpurity.com.au
How long does it take to process a return?
Return process time may vary according to each supplier. Check out the product page at the end of the purchase process for more information.
To ask for the return process time, please contact our support using our email channel: support@herpurity.com.au.
Do you have physical stores?
Currently, our store is strictly online.
Is there a warranty?
Warranty may vary according to each supplier. Check out the product page at the end of the purchase process for more information.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed at support@herpurity.com.au